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Phone bill--concerned about scam!

July 30th, 2006 at 03:00 pm

My monthly phone bill for August arrived and it was bigger than expected. I see a new unknown $9.19 charge from "The Billing Resource" and a notation that "new services were added this month." I didn't authorize any new services!! Looking around on the web, I find both indications that this "Billing Resource" is a legitimate company, part of whose function is--get this--fraud prevention, but is also listed as involved in a scam.

Of course since it's the weekend, no one answers the phone numbers when I call to inquire. I don't see much hope/information about how to get out of this in my web browsing, either. Lots of the people say that the phone company representatives tell them that they can't help them.

What are my legal rights? If I don't pay that part of my bill but pay the rest, do I get hit with late fees? Any one have any ideas about where to start looking to resolve this?

I'll be on the phone to this purported "Billing Resource" 8 am tomorrow!!!

4 Responses to “Phone bill--concerned about scam!”

  1. campfrugal Says:

    I believe that you don't have to pay anything that wasn't approved by you to begin with. Also, telling them that you are cancelling this service will probably get you somewhere. And, if the first representative can't help you, ask for her supervisor. Those are my thoughts. I certainly wouldn't let it go. Good Luck.

  2. Bookie Says:

    I would also notify the telephone company and protest the charge.

    A lot of people get scammed like that simply because they don't actually read the bills they receive.

  3. Randy Says:

    Call the phone company and they should take the charge off! Be sure to let them know that you did not authorize this service. They will make a notation of this. If the billing includes an 800 number, the phone company may request you call them and tell them as well and that you did not authorize any changes in your service. If it continues, keep calling the phone company for the deductions and notations and finally, if it does not stop, have them put a "block" on it.
    I had this happen 4 of 6 months last year.

  4. Dido Says:

    thanks for the advice, everyone! I'll be calling both places first thing tomorrow and I'll post a follwup.

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