Well, Tracfone has proven to be a miserable experience with getting the new smartphone set up. They sent a phone without a SIM card installed and I could not understand the instructions for inserting it....they had a web page with pictures but my brain does not process that kind of information well and there was no way to actually speak to a person to ask a couple of questions.....so I gave up and called Consumer Cellular and ordered an iPhone from them instead. They will ship it with the SIM card installed and best of all, you can TALK to a real person (based in the US) when you have a question. I am having to spend a lot of time online with Tracfone anyways to transfer the service over, but I will be glad to be done with them. A decade ago when I started with them, you talked to a person when you had questions, but no longer. The only way to actually talk to a human being is to book a service call. I do have one of those set up for 11:30 am tomorrow.
The Consumer Cellular phone should arrive by Monday at the latest and then it will take a couple of days to ensure that my phone number is ported over and then I will be able to cancel with Tracfone for good. I'll lose at least a hundred dollars all told in pre-paid service that I won't be using plus the same phone purchased from Consumer Cellular costs $50 more, but it's worth it to me to call up and speak to a human being.