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Phone Scam Followup

July 31st, 2006 at 02:13 pm

I think (hope) I have this mostly resolved. So far it's taken an hour and 4 phone calls, with one more phone call I'd like to complete but I'm getting a busy signal at the moment.

I finally traced the charge to Agora Solutions, a (purported) voicemail service, which claims I signed up for their service via an internet click on an ad for coupons. Now first of all, how dishonest is THAT?! Second of all, I'm not much of a couponer because I limit the amount of prepared products I buy and get more coupons than I need from the Sunday paper, so it's pretty unlikely I clicked on that coupon site anyway. But even if I did, it was with no intention of signing up for internet voicemail!!!

If you google Agora Solutions, you find that they pull this scam all the time. (There is also a UK company by the same name which appears legitimate, but the US company shows up mostly under "Rip-Offs."

When I was on the phone with Agora, they "cancelled" the service and said they would credit my account and that it would show up on my phone bill. They did send me a confirmation email, which says that the charge may not be removed for *2 to 3 billing cycles*. Hah. So I'm going to call Verizon and ask them to remove it immediately. The Verizon employee whom I spoke to earlier was helpful and told me that I should ask for the Toll Billing Department and have them do a "recourse adjustment." So I'll be doing that once I stop getting the busy signal from Verizon!

Followup Followup Got in contact with Verizon, got their assurance they're taking the charge off my bill so I won't be charged finance charges. Good! But they did try to sell me (a) wireless phone service; (b) DSL; and (c) DirectTV while I was online with them!

Check your phone bill for charges from "The Billing Resource," "Integretel," and "Agora Solutions." These are the names that are associated with this scam.

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